13700 Responsible Gaming — Balance Is Key
At 13700, we believe healthy entertainment starts with smart choices. This page provides guides, self-control tools, and support resources to help you enjoy the platform in a balanced and responsible way.
Online gaming is for entertainment — not a source of income or a solution to financial problems.
Our Commitment to Responsible Gaming
13700 is built not just for entertainment, but to safeguard the wellbeing of our users. We understand that online gaming can be an enjoyable experience when managed well, but carries real risks when left unchecked.
That's why 13700 actively supports a responsible gaming approach. We provide the information, tools, and support needed so every user in Malaysia can make informed decisions about how and when they use this platform.
Recognise the Signs of Risky Behaviour
One of the most important steps in responsible gaming is recognising early warning signs before things get serious. Take note if you or someone you know is showing any of the following signs:
- Repeatedly playing beyond your set budget or time
- Using money meant for other necessities (bills, food) to fund gambling
- Feeling stressed, anxious, or irritable when not playing
- Hiding gambling habits from family members or friends
- Continuing to play despite repeated losses in hopes of "winning back"
- Gambling interferes with work, school, or personal relationships
If you recognise any of the signs above in yourself, the first step is to acknowledge it and take immediate action to seek help.
Set Your Limits — Your Time and Budget, Your Control
Session Time Limit
Before you start playing, decide how long you want to spend. Set an alarm or reminder on your phone and stop when the time is up — even if you're on a winning streak. Taking regular breaks helps you stay in control and make better decisions.
Daily & Monthly Budget Limits
Decide how much you can afford to lose without affecting your day-to-day finances. Only use disposable funds — not money set aside for essentials like rent, food, or bills. Once you've hit your budget limit for the day, stop playing and try again tomorrow.
Remember: money lost while gaming is the cost of entertainment. Don't assume you can "win back" your losses — each gaming session is independent and has no bearing on previous ones.
Self-Control Tools on the 13700 Platform
13700 offers a range of self-control tools to help users manage their platform activity more responsibly. These features are designed to empower users to make choices that suit their individual needs.
Set a daily or weekly deposit limit to proactively keep your spending in check.
Take a short break from the platform for a few days or weeks to restore balance in your life.
If you feel you need a longer break, contact our support team to activate a self-exclusion from the platform.
To activate any of the self-control features above or to find out more, please contact the 13700 support team at [email protected]. All self-control requests are handled with full respect and confidentiality.
Protection of Minors
13700 has a firm commitment to preventing underage access to the platform. Online gaming is for adults only. All users are required to verify their age during registration, and we reserve the right to request additional verification documents at any time.
If you share a device with children or teenagers, please make sure they don't have access to your 13700 account. Use a strong password, log out after every session, and keep your login credentials secure. You can also use parental control software available for your device to block access to online gambling sites.
If you become aware that someone below the required age has accessed the 13700 platform, please contact us immediately so the appropriate action can be taken.
Life Balance & Professional Support
Online gaming should be just one of many leisure activities in your life — not the only one. Maintain balance by giving adequate time to family, work, hobbies, and social activities. When gaming starts to interfere with the things that matter, that's a clear signal to step back and reassess.
If you feel that gambling has become something you can no longer manage on your own, don't hesitate to seek professional help. Asking for help is a sign of strength, not weakness. Many people have successfully overcome gambling problems with the right support.
If you or someone you care about needs help with a gambling problem, please reach out to a registered mental health or counselling service in Malaysia. The Ministry of Health Malaysia provides information on counselling centres that can help.
The 13700 support team can also help connect you with the right resources — reach us at [email protected]